Chief Data Officer within the Challengers & Growth Countries (C&G) COO domain

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Your work environment:
The Challengers and Growth (C&G) COO team is a small head office function supporting the C&G countries with execution of and alignment with Bank strategy and global initiatives, focusing on Operations and IT. The focus areas covered are Operations, Sourcing, Control, Portfolio management, Data management and there is close cooperation with the C&G CIO head office function.

What is Challengers & Growth?

ING’s C&G business line is one of three core markets, serving circa 25 million customers in 10+ countries outside the Benelux and representing approximately half of ING's assets and profits. Our countries range from Europe to Asia and Australia, covering Retail and Wholesale customers and SMEs.

Where does the role fit?

The role we are offering is part of the recently created central C&G COO team. The C&G COO is located in Amsterdam and responsible for design and execution of INGs transformation strategy in all Challenger and Growth markets, and for coordinating all local COOs and combined 6000+ Operations staff in C&G countries. This role fits directly into this team as a senior leadership role, reporting to the C&G COO and functionally to the Group CDMO (Chief Data Management Officer). The CDMO and C&G COO both sit on the COO Management Team at group level reporting to the Group COO. The C&G CDO has functional lines from all CDO’s in the C&G countries and direct interaction with all COO’s.

What would you be responsible for?

The role of the C&G CDO is critical to ensure that the Global Data Management Strategy is rolled out across the C&G markets in a way that both supports the C&G business objectives whilst also ensuring that the standardisation approach globally is aligned and adopted:

• Oversee the C&G CDO functional team.
• Execute the GDM roadmap across all countries.
• Establish, communicate and execute the C&G specific Data Strategy.
• Ensure country executive committees understand in simple terms the Global and local data strategy components and buy into it.
• Support the local CDO organisations in growing expertise and delivering resources to execute the strategy in all parts (including Data Business Enablement, Data Governance, Quality, Availability and Transparency, Data Protection and Ethics).
• Developing a clear focus for BAU teams and execution of data governance and enablement in the current environment, including setting KPI’s aligned with business strategy.
• Developing a migration and benefits roadmap aligned with moving from the As-is to the To-be landscape with clear moments of truth and benefit on an incremental basis.

Job description:
For ING the CDO C&G is a newly created position and as such this newly created responsibility will also need to be set up. The CDO C&G will work closely with the COO C&G, CDMO and other senior business and technology stakeholders to define C&G data implementation strategy and key performance metrics. Simultaneously the CDO C&G will have to build a high performing functional team without having any hierarchical responsibility. In addition, the CDO C&G will serve as the bridge that aligns business on a local and global level. The CDO C&G will serve as a key partner, together with the CIO, to the senior leaders such as the CFO, CRO, Chief Compliance Officer and CMO to provide leadership and guidance in understanding how ING’s data assets, technologies and capabilities can be leveraged.

Key responsibilities:

• Designing and driving the C&G data management strategy (governance, definitions, policies & processes, quality, organisational structure, architecture, privacy, security, sustained awareness, etc.);
• Safeguarding the overall C&G data and its quality (trusted data – complete, accurate, consistent, and appropriate);
• Leading and fostering a culture that values, protects and uses information;
• Breaking down barriers / “ivory towers” / political challenges in order to ensure alignment with the Orange Code Behaviors and the Global Data Management Strategy;
• Aligning the appointment and dismissing of local data definition owners for data types (party, agreement, product, transaction, reference, pricing, operational/system/process, and derived data);
• Complying with the integrity of ING Esperanto (global logical data model);
• Functional ownership of the local data architectures;
• Measuring the C&G data maturity through the global data maturity model, and closing the gaps;
• Managing the risk regarding data creation, usage and retention for the reputation of ING;
• Fostering relationships with relevant CEOs/CIOs/COOs/OIB counterparties in order to align investment plans related to data management;
• Providing appropriate support for all officers involved in the data management of the C&G countries.

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