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PhD: Designing Services in Regulated Innovation Networks

Luggage handling services in the aviation industry

ongeveer een jaar geleden


Mekelweg, Delft, Zuid-Holland
Tijdelijk contract / Tijdelijke opdracht
Uren per week:
38 uur
€ 2840 per maand


We currently have a vacancy for a PhD position in servitisation of classic industrial firms in regulated networks, such as aviation. The main research question of this PhD assignment is: How should services be designed in an industrial company, moving from B2B to B2C in the context of a highly regulated industry?

The field of study is the aviation industry, and more specifically, the luggage environment (as a part of the TU Delft – Vanderlande cooperation). The objects of study are the knowledge, processes and technologies that the industry should develop to fulfil market needs and create a positive user experience on the servitisation of the existing product(s). To make this broad formulation a bit more pragmatic, we have formulated the following sub research question: How can an engineering-based industrial company (in the aviation industry) servitise its offerings ? Another related question is:
Which network stakeholders (internally and externally) need to be involved to develop these servitisation opportunities?


We are looking for a candidate who meets the following criteria:
• has a master degree in industrial design or a related field
• has strong research skills.


The TU Delft offers a customisable compensation package, a discount for health insurance and sport memberships, and a monthly work costs contribution. Flexible work schedules can be arranged. An International Children’s Centre offers childcare and an international primary school. Dual Career Services offers support to accompanying partners. Salary and benefits are in accordance with the Collective Labour Agreement for Dutch Universities.
As a PhD candidate you will be enrolled in the TU Delft Graduate School. The TU Delft Graduate School provides an inspiring research environment; an excellent team of supervisors, academic staff and a mentor; and a Doctoral Education Programme aimed at developing your transferable, discipline-related and research skills. Please visit www.graduateschool.tudelft.nl for more information.

For more information about this position, please contact Prof. Sicco Santemo, e-mail: s.c.santema@tudelft.nl. To apply, please send a detailed CV along with a letter of application by 28 February 2018 to Hanneke Sosef, secretariaat-PIM@TUDelft.nl
When applying for this position, please refer to vacancy number AT/IO-0754.

Additional information

Sicco Santemo

Technische Universiteit Delft


Delft University of Technology (the TU Delft) is a multifaceted institution offering education and carrying out research in the technical sciences at an internationally recognized level. Education, research and design are strongly oriented towards applicability. The TU Delft develops technologies for future generations, focusing on sustainability, safety and economic vitality. At the TU Delft you will work in an environment where technical sciences and society converge. The TU Delft comprises eight faculties, unique laboratories, research institutes and schools.

Faculty Industrial Design Engineering

The faculty of Industrial Design Engineering is the largest and broadest scientific design institute in the world, with over 2,000 students, more than 6,000 alumni and 300 staff (researchers and lecturers, including designers from industrial practice). The faculty aims to contribute to a better living environment and respond to social challenges by combining human values and desires with technological feasibility and economic viability. We are excellently placed to do so, as we ground design methods and skills in scientific knowledge from a wide range of disciplines, leading to concrete solutions.

The education and research of the PIM Department focuses on the methodological, organisational, and market aspects of new product and service design. The aim is to help designers create product or service value propositions that provide opportunities for innovation in business networks.

The research group Business Marketing and Supply Management focuses on networked innovations, involving both customers and suppliers. Focal subjects are servitisation of industrial products and the innovation of the organisation to bring these to the (end) market.